Avast is one of the most popular choices among free antivirus tools, as it is good and easy to use. What's more, does not consume many resources. However, has some bugs that need to be fixed asap. Some of them include this bug where Avast or some of its most important shields just shut down on their own.
This shouldn't happen at all, as it leaves your computer unprotected and it is important that you solve the problem as soon as possible, Preferably following the instructions in this article!
Solution 1: update Avast to the latest version
It is true that most errors can be fixed simply by updating and this is not just the basic troubleshooting step before trying to do something.. Avast developers noticed the bug where shields were closing on their own and tried to fix it in the latest version. That is why you need to update and check if the error still appears. Updating Avast is easy and it's easy to follow the steps below.
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Open the Avast user interface by clicking on its icon in the system tray or by locating it in your start menu.
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Navigate to the update tab and you will notice that there are two buttons with the update text on them … One of these buttons is related to updating the virus definitions database and the other is related to updating the program itself.
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Most of the users have reported that updating the program has solved the problem, but it is better to update both the database and the program by clicking both update buttons, being patient while Avast checks for updates and follows the onscreen instructions to navigate the installation process.
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Check if the shields keep shutting down on their own.
Solution 2: set the aswbIDSAgent service on your computer
If a service has undergone any changes or errors, it will be reflected in the tool itself and will not be able to function properly. Then, the second method is related to the problem of not being able to keep the shield on by changing certain settings related to a service called aswbIDSAgent.
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Open the Run dialog box by clicking the Windows key combination + R. Scribe “services.msc” without the quotes in the Run dialog box and click OK to open the services related settings.
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Find the aswbIDSAgent service, right click on it and select Properties from the context menu that appears.
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If the service stops (you can check it right next to the Service Status section), must stop him. If it is running, click the Stop button and wait for the service to stop before proceeding to the next step.
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Make sure the option in the Startup Type section in the aswbIDSAgent Service Properties is set to Automatic before clicking the start button to start the service again. Check if the problem is resolved.
You may receive the following error message when clicking Start:
'Windows could not start the aswbIDSAgent service on the local computer. Error 1079: the account specified for this service differs from the account specified for other services running in the same process.
If this happens, follow the instructions below to fix it.
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Follow the steps 1 a 3 from the instructions above to open the properties of the aswbIDSAgent service. Go to the login tab and click the Browse button …
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In the frame “Enter the name of the object to select”, type your computer username, click Verify Names and wait for the name to authenticate.
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Click OK when done and type your administrator password in the Password box when prompted.
Solution 3: perform a repair and then a clean install
Repairing the tool from the Control Panel should be an obvious step if the above solutions didn't work at all. Users have reported that it was able to solve their problem in certain cases when the update failed to cut it. Follow the steps below!
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Click on the start menu and open the Control Panel by searching for it by simply typing while the start menu window is displayed. Alternatively, you can click on the gear icon at the bottom left of the Start menu to open the Settings app if you are using Windows 10.
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In the control panel, select “To see how”: Category “in the upper right corner of the Control Panel window and click the Uninstall a program button in the Programs section.
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If you are using the Settings app, clicking Applications should immediately bring up a list of all applications and tools installed on your PC, so wait a minute for it to load.
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Find Avast in Control Panel or Settings and click Change. Follow the instructions that may appear afterwards to completely repair it.
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Once the process is finished, check if you keep getting the same Avast shield issue.
If the program itself has crashed due to conflicting programs and the like, you may need to perform a clean reinstall which will configure Avast from scratch. The process is quite easy to follow and this is a solution you should not skip., especially if you used another antivirus tool before Avast.
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Download the latest version of the Avast installation by navigating to this link and clicking the Download Free Antivirus button in the center of the website.
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What's more, you will need to download the Avast uninstall utility from this link, so save it on your computer too.
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Disconnect from the internet after downloading these files and start in Safe Mode.
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Run the Avast uninstall utility and find the folder where you installed Avast. If you installed it in the default folder, can leave it. Take care to choose the correct folder, as the contents of any folder you choose will be deleted. Navigate the File Explorer until you find the correct folder.
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Click on the Delete option and restart your computer by booting into a normal startup. Check if the problem has disappeared.
Solution 4: Run a virus scan
There may be certain situations where a Rootkit or virus has established itself on your computer and is now taking control of Avast Antivirus. Therefore, we recommend that you use Malwarebytes to scan and repair your computer.
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