Adobe Premiere is one of the leading video editing programs. Adobe Premiere Pro is the successor to Adobe Premiere. The software was first introduced in 2003 and soon gained notoriety for its interface, easy-to-use features and power. Like any other application, it happens that from time to time it annoys its users with some errors. One of them is the error message $ 0027 The importer reported a generic error $ 0027. This appears when trying to import videos to the timeline using the importer. This can be due to many reasons, for example, an unsupported codec or video file format.
In this article, We will go over the error message by discussing its causes and then mention the solutions that can be applied to eliminate the error message; minutely. So let's start with the causes.
What causes the error message “The importer reported a generic error” in Adobe Premiere?
As mentioned earlier, the error message appears when using the importer to import video files. This may be due to the following reasons:
- Unsupported codecs: All video recording devices use different codecs. In case the codec is not compatible with Adobe Premiere Pro software, you will not be able to import it to the timeline. In that case, you will need to change the codec of the video files.
- Unsupported video file format: Adobe Premiere is quite generous with the video file format, However, it doesn't support all video file formats for obvious reasons. Therefore, if the video you are trying to import is not supported by the app, eventually you will find the error message.
- Activation problems: According to Adobe, activation issues can sometimes disrupt some of the importer functions. Therefore, make sure the software is activated and that you are signed in to your Creative Cloud account.
- Video file name: In some cases, the problem may also be due to the name of the video file. There may be some symbols in the file name that are causing the problem.
Having said that, let's get to the real part and help pass this test. Follow all the solutions provided if one or two of them don't work for you.
Solution 1: check video file format and codec
The first thing to do when faced with the error message is to verify that the video format is correct and that the codec is supported by Adobe. Some codecs are not supported by Adobe Premiere, for example, Adobe removed support for the QuickTime codec. In that case, you will have to transcode the footage to a newer codec / modern.
In the same way, if the video file format is not supported by Adobe, will not be able to import the file. In the same way, you will have to change the format of the video file, which is quite simple. Please check this link to see a list of supported video file formats.
Solution 2: clear the cache of media files
Another thing you can do is try clearing the cache of the media files and then trying to import the files. When you import video or audio files to Adobe Premiere, stores versions of these files that you can quickly access again to improve performance. These stored versions are called media cache files.. Next, explains how to delete files:
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Close Adobe Premiere Pro and then navigate to the directory O sersNAppDataNRoamingAdobeCommon . Note that the AppData folder is hidden by default, so make sure you got it undone.
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In case you are using a Mac, navigate to directory / Users // Library / Application support / Adobe / Common .
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Delete the files and then start Adobe Premiere Pro.
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In case you have difficulty locating the previous route, You can also go to preferences and then navigate to the tab Media cache .
Solution 3: move the files to a different place or rename them
In some scenarios, the problem could be due to the specified path of the video or audio files. In that case, you will have to change the path of the files, namely, move them to a different drive or just a different folder. This was reported by many users and has helped them solve the problem.
You can also try to simply rename the files in the same directory and then try to import them. If it does not work, move them to a different location.
Solution 4: reinstale Premiere Pro
If all the above-mentioned solutions don't work for you, there may be a problem with the software installation and you will have to reinstall it. Here's how to do it:
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Abra Creative Cloud.
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Uninstall Adobe Premiere Pro keeping preferences (an option during uninstall).
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Once this is done, install it again and see if it solves the problem.
