Just as it is feasible to unsubscribe from Movistar, customers can also unsubscribe with Vodafone if they no longer wish to use any of its services. This right is expressed in the contract, Therefore it is recommended that you know how to cancel the contract with Vodafone and unsubscribe from your services online or by phone.
How long do I have to cancel a contract?
From the hiring date you have fourteen working days to cancel the contract and delivery of the device if it comes with the service included.
What requirements do they ask of you when you unsubscribe online?
If you wish to terminate the contract that has been established with Vodafone for a service, you can use the online form. To do this, You must connect to a network and then make a request to unsubscribe from the official Vodafone website.
They will ask for your number, either DNI or NIF
Once you access this section, You must enter your personal data such as the type of document, the number and the identification code. Later, select the products for which you will request cancellation. At the end you will get a reference code that will be necessary to complete the request.
At the end they will give you to complete a format and a reference code
A screen will appear with the unsubscribe request. We complete all the fields by entering the type of document, document number and the reference code goes in the field 'Verification code’.
How to unsubscribe from Vodafone by phone
Unsubscribe with Vodafone Over the phone, is equivalent to unsubscribe with Orange. You just have to call the number 91 005 34 95. After administering the withdrawal procedure, you will get a code that you will receive via text message.
Later, enter the code in the Web address For Vodafone cancellation management, repeat the previous step of “unsubscribe request"And remember to mark the services you want to unsubscribe.
Call to 22123
For a faster procedure, call the toll free number Vodafone service is a good option. To be able to cancel the contract, we will indicate that we want to make a 'cancellation’ and we will follow the indicated steps.
They will give you a code through an SMS
Once the instructions have been followed through the call, the company will send us a message with the code associated with our line. We access the link ‘Unsubscribe request’ accompanying the message.
At the end of the call, you must go to your web portal and enter the code.
In conclusion, the link will take us to a page where we will have the request; we fill in the required fields and in the section 'Verification code’ we enter the code provided above.
What does Vodafone offer to not unsubscribe?
To retain customers and make them reconsider a withdrawal, the Vodafone company offers various services different according to your current needs. Despite this, they are not established offers, so it is also possible that they accept your withdrawal without repercussions.
Discounts.
I can offer you a lot discounts on your current rate, as discounts on medium to high value mobile devices. It is also possible to obtain discounts on other services, depending on the situation.
Free terminals
Another service they can offer you is the free terminals acquiring a permanence until 24 months (the time will also depend on the situation).
The Vodafone contract
The Vodafone contract is a document that the company issues to its private customers based on a service of broadband, a mobile service, landline and TV.
Said contract is characterized by collecting information about the point of sale of the service, customer's personal data, installation direction, a summary of the service and detailed information about it.
What is the Vodafone contract for?
In a Vodafone contract, the client commits to the company, Given the that acquires a responsibility accepting the service rates and the conditions that are issued in said document.
In addition, the Vodafone contract is used to determine payment terms, provide detailed information about the services and present the rights and obligations of the client for legal purposes.
Cancel the contract with Vodafone and unsubscribe from their services
If you are a Vodafone customer, but you don't want to use one anymore contracted line or other type of service, You have the right to request cancellation when making a call or through the Vodafone official website.
Things to pay attention to before unsubscribing with Vodafone
Before requesting the cancellation with Vodafone, it is essential that you verify the permanence in order to know if there is any sanction, Given the this could make it difficult to terminate the contract.
At the same time, You should know that the withdrawal is processed two business days after the request and if you choose to unsubscribe by phone you must also do the unsubscribe request from the Internet in order to obtain a special code.
Do I have to pay a fine when I unsubscribe with Vodafone?
If you decided to unsubscribe with Vodafone, you must be sure that there is no commitment to this company, since when Vodafone unsubscribes, it is necessary pay the penalty according to the remaining time of the stay and the service that you contract with the company.
What is the threat of portability at Vodafone?
The portability threat On Vodafone, It is a technique that is used in favor of the client to obtain advantages for a request to leave the company. In this circumstance, Vodafone offers certain offers such as a reduction in the payment rate, some additional services, discounts on mobile phones and even free terminals.
These offers do not apply to all clients, given that in some circumstances the withdrawal request is executed without the company offering the opportunity to stay.
