Technological advances are innovative every day and with them they have gone growing industries and telecommunications companies around the world, which allows us good quality telephone and internet services and a powerful operation in all senses.
It should be noted that Orange is one of the highest ranked telephone networks, and it's a question we always ask ourselves, How to speed up my internet ?, and therefore accelerate the speed of Google Chrome, or another browser, Orange allows us that and much more, being a company with multinational alliances that operates in Spain and has undoubtedly been favorable for its users.
Since its inception, it has managed to reach many people and was launched as a commercial brand, that today has reached a much higher level, and this is confirmed by their employers, Who enjoy their unique services and of course extremely effective and accessible to many who wish to use it, counting thus with Orange, brand that works hand in hand with his company called Amena.
So if we want enjoy services in absolute quality, this is our best ally, receiving thousands and thousands of users every day in Spain, offering various tools among which is broadband Internet which is a great advance.
What is a premium SMS from amen?
Yes indeed, before using any telecommunications network, we must know what account and know exactly what it is about, these Premium SMS are basically special content so to speak, that include music, games to our liking, varios ringtones, and even contests at some point.
In addition, there are services that accompany these SMS, for example, are they ” messages we request ” namely, messages from “request”, It is about sending a message to the number that is on call whenever the company has indicated it, and therefore the same company will respond with the content that we have requested..
We also have the ” subscription messages ”, we must first subscribe to the company, and from there we will receive periodic messages with the content that we want at this time, this company offers great benefits, but in the same way, fees apply to each answered message, taking them to the extent that they are accessible in such a way that it allows to continue pleasantly enjoying the service itself.
Types of existing premium SMS modalities
For the comfort of the user and to adapt to the particular needs, the company offers a couple of Premium SMS modalities. Notwithstanding the combination of both, results in a third modality, which is distributed as follows:
Single request SMS
It corresponds to a request or query made by an individual. By using one-time SMS, manifests itself to the informative or consultation entity, personal use material, as information about a promotion, or a request for consent for participation in a contest. Or failing that by a consultation action in a commercial or governmental entity, that has a cost per consultant.
At the same time, the one-time application service will be charged as indicated by its name, on one occasion. This is to clarify, since if the user wants to make the query again, with the same data and with the same purpose; You will be charged the same stipend each time the application is repeated. For this reason, single request SMS refers to a single charge, but by unit, not by device or user.
In this sense, you need to specify the starting ranges for this service. Will start with 25, or failing that, 27. However, there is a possibility that it is 35 O 37.
Subscription SMS
In this case, It is a service of continuous duration at the request of the user, to a personal or business entity; that provides information gradually and subject to a chronology to be decided by the bidder or, failing that, prior agreement with the user.
In other words, the SMS subscription service links the user to a fixed information string. It is being sent periodically, with the particularity that a charge is made for each SMS. Said charge will be established by the entity that provides the information.; and based on each special case. This class of services corresponds to numbers starting in 79.
SMS for adults
It is the modality corresponding to the request of a personal user, which entails elements of special responsibility, so they are reserved for adults. SMS for adults, may represent a higher cost than the common of the other modalities.
We should note that it can take the form of a subscription service or, failing that, a single charge. Therefore, what makes it a separate service, in its binding character of responsibility, so it is limited and clarifies that it is classified for adults only.
How to claim Premium SMS from the company
The right to claim for an element that we consider harmful will always be guaranteed by the corresponding legal and administrative channels.. The State offers help for these eventualities.; but without forgetting the internal routes offered by the company, which should be the first to be taken.
Taking the administrative routes will be important for two reasons, the first because it could be the solution to the claim that is made; and the second is that becomes a backup item, when you want to file a claim with a government institution. Let's see both cases.
Through the Spanish Data Protection Agency
It should be noted that the phone number is considered with a personal element, therefore an aggression or intervention of a pecuniary or integral nature; without legal justification, corresponds as an affront, what carries legal consequences and responsibilities.
For this particular case, there is the Spanish Agency for Data Protection. Let's not see it as an exaggerated item, since this type of affronts, They are considered within Spanish legislation.
We can go to this body, where they will give us advice and support, for the resolution of the claim. And if it is necessary, invokes responsibility and criminal charge. Since in the Spanish Penal Code, these cases are foreseen, and is detailed in the article 248, as well as in the following.
In addition, through the Spanish Data Protection Agency, we can invoke our civil protection, which is enshrined in the Constitution. Immersed in the article 51 of the Spanish Constitution, what forms and structures the legislation, in the defense of users and consumers.
Directly to the SMS Premium company
Any service company, this in the ethical and legal obligation to attend the claims of its consumers and users. For it, establishes direct contact channels. In this case, there are three ways available to make a claim on Premium SMS.
In the first instance, a direct chat is enshrined. This can be searched and used from the internal web help platform, within the digital portal “ayuda.amena.com”. It is very useful and doable. However, there are other equally profitable means.
You can opt for a more personal contact, by using email “[email protected]”, which in turn is beneficial because it leaves us a verifiable record of our claims.
Not to mention that personal contact is also available through the platform or voice call.. Making free use of the phone number “900 900 705”; in a corresponding schedule of 9 a 22 hours, from Monday to Saturday.
How to unsubscribe from services easily
It is a very frequent question among businessmen and fans of Orange and of course Amena, and is that the setup is extremely simple and we can quickly get what we want.
First of all, we must know that this has to do with the subscription that we have made when starting to use the service, therefore to activate it we only have to send a message from our mobile phone indicating the word ” HIGH ” to the number of any service where we want to be subscribed, then automatically the tool will start sending content continuously.
There is also the online form, entering the service page, there they will ask us to place a phone number, then we will receive a confirmation code, to indicate that we want to subscribe to the company.
And to deactivate them, solo we send a message indicating the word ” BAJA ” Obviously to the number that we have already made the subscription, by doing this we can cancel the Orange service, and ready, the configurations that we want can be made through the direct Orange page for greater ease in the process.
On your Android or iOS cell phone
If it is a recurring case, The above specifications will be enough to easily unsubscribe from the services. But it's not always like this, therefore, through our mobile devices, either Android or iOS. We can resort to specific measures to be able to unsubscribe.
In the event that the option to unsubscribe by text message does not work from both operating systems, you may opt for a phone call to the customer service line, if it is an iOS device. Where the specifications will be given and the company will serve as a companion, guide and executor in the process.
For his part, from Android devices the same is recommended, but adding the possibility of an internal reconfiguration of accessibility. This is achieved by going to the settings; where we are going to limit access to Premium SMS.
In the search space of the configuration menu we are going to write “SMS Premium Access” and you can view the applications and services with special access or that request Premium SMS. From there, access can be individually restricted.. But let's not forget that we must, without fail, request to leave the company; to stop charging.
Amena main features
It has been considered as a company committed to well-being in all senses, being able to create an email account in Orange easily, so it has in its functions with rates accessible to the public in terms of calls and unlimited use of fixed broadband internet service.
In the same way, be careful when using data., do not require overuse payments data, namely, what we use is what we are going to cancel later, this is one of the biggest advantages of this special tool.
It also spreads at an unmatched speed, and it has been for the Spanish public a total privilege at the time of daily use.
