When buying a used or new mobile device, there is a chance that it is fault your systemIf the mobile is new, these chances decrease, even when they are not discarded.
This may be the reason for many factors, despite this, can be solved by expert technicians, without having to change mobile, and even by themselves. team owners.
In addition there is the remote opportunity that the fault is in the internal system of the Samsung mobile device and this be irreparable, even though this is hardly ever the case.
If it is a factory fault of the cell phone and for that reason you cannot receive or make calls, the office or store where it was purchased (in case it is a new cell phone) obligation to change equipment on the other fully functional.
In case of being a used equipment, and the fault is irreparable, will be part of the previous owner Answer by mobile phone, unless there is an intermediate contract that stipulates what to do in this type of situation. Similar to when the Samsung mobile device is frozen on the logo.
Why am I not receiving or receiving calls on my Samsung mobile device?
We all agree that today's Samsung cell phones do much more than just take calls and make calls.. Despite this, It's one of the essential basic functions so most users buy a mobile.
It seems absurd that a Samsung cell phone cannot receive calls, makes you think "if that's what I bought it for". But yes, there is the opportunity that your Samsung mobile has been sold with a manufacturing defect or just present an obstacle that you can certainly fix yourself.
One of the most common reasons is bad SIM locationTo make sure you have the SIM inserted correctly, check the slot in the tray where it is located and verify that all the edges match. It is feasible that the SIM card may move after the Samsung phone is hit or dropped.
The mobile can bring multiple options in the configuration of your system so that you cannot receive or make calls. One of these is that you have I activate call forwarding. You can check this in the mobile settings, in call option.
Probable causes why you are not receiving calls on your mobile device
There are many reasons why your mobile phone does not receive calls, maybe you haven't realized, but if it's nothing serious, you can fix it yourself. It is because of that, we have brought you some of the most common causes of this problem. Thus, you can verify that everything is in order before you want to call a technician or operator.
The reasons why you cannot receive calls on your Samsung mobile device may also be the cause of you can't make calls from the same mobile. Possible causes for your Samsung mobile device having trouble receiving and sending calls are:
Check the status of your SIM card
A common cause of not being able to receive phone calls on your mobile device is due to a damaged SIM card. Even when your mobile at no time shows that the card is not being read correctly, the best way to rule out this option is to turn off the phone, remove sim card, wipe it gently with a cotton cloth and reinsert it.
If when you turn on the phone it starts working great and you can receive calls without interruption, you should not worry, since I was sure that the SIM card was not correctly inserted.
There is also the call blocking by the phone company. If we have tried to fix this problem ourselves, through the configuration or settings of the Samsung cell phone and it has not worked, The next thing is to call the operator to make sure that we do not have blocked calls from our mobile by mistake.
Disable airplane mode
Turn airplane mode on and off. This can work when there is a slight lack of signal or when you are in the mode “only emergency calls”.
This is one of the most common mistakes, activating airplane mode is a hobby that many people may have. So, you should know if the reason you are not receiving calls is this. If you are one of the people who accidentally activates airplane mode, just deactivate it in the top bar of your mobile phone (airplane icon).
Verify that you do not have call forwarding active
If you ever decided divert calls and now you want to return it to your real cell phone number, You just have to change it through the phone settings. Then, when you set it up, you can now receive calls.
Check if you have defined only a few contacts with whom you can exchange calls while you have blocked to other contacts. You can do this by checking your call and contact settings
Check for internal or external damage
If in all these cases your smartphone still does not receive calls, internal damage is likely in the antenna of your mobile because of a strong blow received at some point To corroborate the situation, you can observe the disappearance of the signal on the top of your mobile, at the same time, it is advisable to contact the technical service.
See a professional technician. In case manual modification in call settings did not work, You can try to go to an expert cell phone technician to check if the problem is within the mobile, as the signal antenna has been damaged internally, or has moved.
Solutions to start receiving calls
When we can not receive or make calls From the Samsung cell phone we can try to fix the problem ourselves, through cell phone settings, in the call or contacts option.
There we can make sure what is wrong and try to fix it, as we have modified the reception of calls only for some contacts, which is set in airplane mode, night, O “Do not disturb”.
In case of observing that the mobile it has not signal, It is an indication that the problem may be with the SIM or the internal antenna of the Samsung mobile device..
To start receiving calls without interruption, follow these steps and keep it in mind to fix later errors.
Unlock your SIM card
If you have your SIM card blocked You will not be able to receive or make calls, the number assigned to you by having this is what makes these telephone communications possible. When unlocking your SIM card, the first thing you need is the PUK code, If you don't have it, contact the company to get it..
When your SIM has been locked and you have the PUK code The entry and unlocking of the card will be facilitated. As long as the PUK code is exact, since it has 3 possibilities to enter it, opposite case, SIM is permanently locked.
Unblock your contacts before calling them
You will be surprised to know that not only in social networks you can block a contactYou can do it directly through your phone book and this is one of the reasons why you cannot receive calls. The answer to this? Unblock the phone number in the same option and get ready to start receiving calls.
Contact the service center
One of the most effective solutions to continue receiving calls is to contact the operator of your mobile service center or your telephone line. They, based on their experience in this field, they will offer you new solutions and possible causes other than those previously thought.
How to activate or deactivate call restriction on my Samsung mobile?
Many users are looking for a way to activate call barring, For security or for other shared reasons. On Samsung this option is very simple:
- While on the main screen of your Samsung, press on calls.
- Click on the 3 dots appearing on the right side.
enter configuration. - Click on additional services
- The last step, press call restriction and choose deactivate or activate on calls and video calls.
Keep your mobile data and cache free to always receive calls.
Residual files from your phone when storage limits are exceeded, do not allow your phone to react or work quickly and efficiently. It is essential that the data and cache of your device are clean or moderate to receive calls, so you will not have problems receiving calls, Well, if, on the contrary, your Android does not have enough space, it gets slow and heavy because of it. responder. duly.
Keep your cache and mobile data free to always receive calls
The residual files on your phone when they exceed the storage limits, do not allow your mobile to react or work quickly and efficiently. It is essential that the data and cache of your device are clean or moderate to receive calls, so you will not have problems for receive calls, because yes, Conversely, your Android doesn't have enough space, becomes slow and heavy so that it responds correctly.
