Tutorials

▷ Windows video application cannot reproduce error 0xc1010103

The 0xc1010103 occurs when Windows users 10 try to reproduce or transmit (to an external device) .MKV video files using default video app. The error code indicates that the item is in a format that is not supported by Windows, although .MKV files are officially compatible with Windows 10.

Error de Windows 10 0xc1010103

What is causing the error code 0xc1010103?

Temporary folder problem: if you have recently installed several different Windows updates, you may be seeing this issue due to temporary crash caused by some files in temp file. In this case, the problem will go away on its own when the operating system deletes that folder, but you can speed up the process by running the video playback troubleshooter.
Damaged GPU driver / outdated: another real possibility that will cause this behavior is a bad or corrupted GPU driver. If this scenario is applicable, you can fix the problem by starting the computer in Safe Mode and uninstalling the active display adapters and reinstalling the latest versions.

Method 1: Run the video playback troubleshooter

If you recently installed a Windows update, the problem may be caused by a common error originating from the Videos app temp folder. Several Windows users who also had this problem have confirmed that they were able to fix it by running the video playback troubleshooter and restarting the computer..

If this scenario is applicable, the situation is likely already covered by a remediation strategy, so the utility company will fix the problem automatically.

Here's a quick guide to running the video playback troubleshooter to fix 0xc1010103 on Windows 10:

Open a Run dialog box by pressing the Windows key + R. Later, scribe $ 0027 ms-settings: troubleshoot »and press Enter to open the Troubleshooting tab from the Settings tab.
Once you are inside the Troubleshooting window, go to the right section of the window and find the section Find and fix other problems.
When I get there, click Video Playback, then click Run the troubleshooter from the context menu that appeared to launch the utility.
Once you have started the utility, wait until initial scan completes. If a recommended fix is identified, click Apply this fix to apply the appropriate repair strategy.
Once the procedure is finished, restart your computer and see if the problem is resolved in the following startup sequence.

Running the video playback troubleshooter

If the same problem persists, go to next potential solution below.

Method 2: update the GPU drivers

If you encounter 0xc1010103 constantly (with all kinds of files, no solo .MKV), you probably have a problem with the GPU drivers. This problem is usually found in laptop configurations with a dedicated and integrated GPU..

Several affected users who encountered error 0xc1010103 with every video they tried to play finally managed to fix the problem by boosting their computer into Safe Mode and uninstalling the active drivers from the screen., then replacing them with the latest version using proprietary software.

Here is a quick guide on how to do this in Windows 10:

Press the Windows key + R to open a Run dialog. Then, scribe $ 0027 ms-settings: recovery $ 0027 and press Enter to open the Recovery tab from the Update & Security tab.

Accessing the recovery tab
Once you enter the Recovery tab, click the Restart now button (in Advanced startup). After confirming the operation, the computer will restart directly into the advanced Start menu. Access to the advanced start menu
Once the machine reboots into the Advanced Start menu, go to Troubleshoot> Advanced Options and click the Startup Settings menu. Windows advanced options 10
Once you select the Startup Settings options, your computer will restart one more time, but this time, will directly open the Startup Settings menu. Once you see the Startup Settings menu, press the F4 key or the key 4 to start your PC in Safe Mode. Enable safe mode in startup settings
As soon as i do, your computer will start directly in safe mode. After the startup sequence is complete, press the windows key + R to open a Run dialog. Later, scribe $ 0027 devmgmt.msc $ 0027 and press Enter to open Device Manager. Execution Device Manager
Once inside the Device Manager, Expand the Display Adapters menu and uninstall all graphics drivers by right-clicking and choosing Uninstall Device from the context menu that just appeared. Uninstall the graphics adapter

Note: If you are using a laptop with an integrated and a dedicated GPU, uninstall both.
After uninstalling the device driver, close the Device Manager utility. Then press Windows Key + R again to open another Run box. This time, scribe $ 0027appwiz.cpl $ 0027 and press Enter to open the Programs and Features screen. Writing “appwiz.cpl” at the run prompt
Scroll down the list of installed apps and uninstall everything that is signed by your GPU manufacturer (Nvidia, AMD o Intel Graphics). You can see everything grouped by clicking on the column “Editor”. To uninstall each driver, right-click each entry and choose Uninstall from the context menu. Later, follow the on-screen instructions to complete the uninstall. Uninstall all GPU related software
Once all relevant drivers have been uninstalled, restart the computer to restart in normal mode and wait for the next boot sequence to complete.
Then, visit the download page associated with your GPU manufacturer and download the latest driver version available for your particular GPU model. Here is a list of relevant links:

Nvidia download page

AMD download page

Intel Graphics Download Page
Download the appropriate driver based on your GPU model and OS version, and then restart your computer one more time.
Try to play the videos that previously failed with error 0xc1010103 and see if the problem is now resolved.