AliExpress is a service where you can safely buy and market your products on the platform, acts as a mediator between a person who buys and another who sells when they negotiate for a product, also offers order tracking for the peace of mind of your businessmen.
When the commitment is made, AliExpress carries out the transaction of the merchandise, until both people comply with the agreement. If the acceptance is positive by the buyer, the money is delivered to the merchant. But if, Conversely, there is disagreement with the client.
Disputes on AliExpress – Procedure to return your money
You should know that your disagreement must be among one of the following reasons: that the product I received does not correspond to the one you requested, arrived damaged, never arrived or has been lost.
- AliExpress will only allow to open or reopen the dispute option, one time 60 days after when shipping the goods to your country. Whatever the case, on other occasions AliExpress will tell you directly from when you can make a dispute.
- Despite this, if you meet the stated reasons to open or reopen the dispute, follow these tips:
- Enter from your Internet browser to AliExpress website
- Go to the tab. where did you create your account, what does it say “my account”.
- A list will be displayed, within this list choose the one that says "my orders".
- The page will show you the orders that you have pending delivery, you can see this in the section that says “Delivery pending”Also check here the date you have scheduled for the delivery of your product.
- However, if the delivery date of your product is about to end and you still do not see your name in the mailing list, you must first extend the delivery time by three weeks.
- This step is mandatory before starting the dispute trial. To extend this date, just click where it says “Open dispute” Look there where it says: extend the term if you still do not receive your order, click on it, (is the second option), in the window that appears, enter the days corresponding to three weeks (21 days) and later you give to confirm.
- If after this extension time your name still does not appear in the mailing list, then the day 19 O 20 It is time to start or reopen the dispute so that we can Demand the return of your capital. For this:
- Access the AliExpress website, the section that says “open dispute” in the merchandise where you present annoyance.
- Selected, will open a window where it will show you two options; opt for the option that says “Only refund of money”, for the principal to be reimbursed.
- A simple form will open later; what you must complete; First I confirm that in the question that says “I want to request” return only sentence appears.
- later; in the question “You received the post” mark on.
- Then choose from the list that appears, where do they ask you “the reason for the refund of the money” the first option that says “logistics tracking problems”
- Later you will see the cost of your product already reflected, you leave it the same, since that part cannot be modified.
- Now you must describe, in the next question the details of the request, simply write that the delivery period has expired and you did not receive your order.
- It should be noted that in the event that your claim is due to the order arriving damaged; then you must attach, where says “Upload evidence”, either photographs or videos of the status of the merchandise.
- In conclusion, the complete form is ready, click submit, a window will appear indicating that your dispute is in process. You must wait a period of 15 days for the person who sold you the merchandise to contact you.
- They do not contact you or you do not reach an agreement, raise the matter to claim. For this, enter your account, in orders, look for the merchandise you are in discussion with, and click “escalate dispute”. Then AliExpress will take care of the situation and, as usual, the client almost always wins this judgment.
What is the difference between a claim and a dispute?
There is truly no difference between claim and dispute, since AliExpress does not make this distinction. Actually, on the platform only dispute option is found.
Whatever the case, we could call a claim to communicate directly with the seller in case of not being satisfied with the product, while the dispute would already mean having access to the alternatives offered by AliExpress. Actually, before deciding on a dispute, it would not hurt to communicate directly with the seller, they will often be willing to fix your problem.
How long do I have to open a dispute?
After waiting for the time indicated by AliExpress to open the dispute, the seller and the buyer they have five days to reach an agreement. In the event that no such agreement is reached, the company will intervene directly to verify the case. Before this, both buyer and seller must provide evidence to fix the problem.
In what situations can you open one?
You cannot open disputes at will, actually AliExpress establishes certain circumstances in which you can. The following are the main reasons to which you can open a dispute on AliExpress.
H3 Order not received
If you do not receive your order, has full right to request a refund or open a dispute. Whatever the case, may request proof that you did not receive the product.
H3 Damaged product
That the product arrives in bad condition is also a reason to open a dispute or demand a refund of the money in AliExpress. Even so, there is an opportunity for the seller to ask for proof that the product arrived in poor condition.
H3 Different product
If you receive a different product, you can also choose to dispute it. Whatever the case, as we previously mentioned, there is also the opportunity to request a partial refund. Partial cash back is helpful if, even when the product is different, still useful.
In what period and where does AliExpress return my capital return??
Already accepted by AliExpress the dispute, you need a approximate time between 10 Y 20 days to make the reimbursement of the money of your capital effective through the bank account that you used to make the payment movement of your merchandise.
How to reopen a closed dispute
AliExpress does not present the option to reopen a dispute. In this circumstance, all you have to do is go to the company's customer service center. Whatever the case, If you intend to contact AliExpress to solve your case, it is essential that you have proof that you were harmed.
What kind of money back can I get?
Fortunately, AliExpress has two alternatives to get our money back in any eventuality. Specifically we have partial money refund and full money refund.
Partial money refund
This type of return will not give you the total paid, but you will receive a previously established portion. Either way, easier for sellers to access this mode. As an example, if you buy a blue garment, but they sent you a purple garment, could you make a request for a partial refund.
Understanding that you received a different but functional product, it would not be bad to opt for this type of modality. Perhaps the most important aspect that makes you consider this option is that with a partial refund you should not worry about returning the product. In other words, you can use this option, showing your discontent with the error, something that can also help the seller not to make the mistake again.
Full money refund
As the name implies, refers to the full refund of the money you paid. Whatever the case, keep in mind that, if you want a full money refund, the seller has the right to ask you to return the product. At the same time, some sellers may not accept full money back, so you may have to resort to a partial refund of the money.
Whatever the case, AliExpress will help you get a full money back, in the event that you do not receive the product. In the same way, it is also relatively easy to get a full money back if you receive a product in poor condition.
What is the procedure to follow if it is not resolved in my favor?
If the dispute is closed and you were injured, you must contact AliExpress directly. Whatever the case, it is recommended accumulate relevant evidence for the company to verify that the seller's resolution was not the most appropriate.
Before this, collect screenshots of conversations, a photo of the product if they are in poor condition (when applied), evidence of transactions, etc. It is truly recommended to collect as much evidence as possible to go to the company with solid foundations.
