AMD High Definition Audio is an audio engine embedded in various AMD modules. Can be compared to their counterparts of Intel's high definition audio devices. Some graphics cards that have integrated audio include Radeon HD, Radeon R5 and Radeon R7. These sound modules provide decent sound quality and are used by people all over the world.
If you are reading this article, you may experience the error that your computer has darkened the playback device with the message “AMD high definition audio device is not connected”. These types of errors are mainly related to incorrect drivers installed or some sound settings not set.. Follow the steps below to clear the error.
Solution 1: restore default settings
If you have been interfering with the sound settings of your playback devices, it may have caused some wrong settings in the settings and, Thus, caused this error. Sometimes, even modifying the smallest things can render some modules unusable. You can try restoring the default settings of the playback devices and see if it works. If that is not the case, you can always make the same changes you did before using the properties of each device.
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Right-click on the sound icon and select »Playback devices» from the list of available options.
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Right-click on Speakers / Headphones and select »Properties«.
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Now navigate to the advanced tab and click on “Restore defaults”. All settings will now revert to the way they were. Get out of the window, restart your computer and see if you can access the high definition audio from AMD.
Solution 2: Run the DISM command
Deployment Image Service and Management Tool is a tool that was introduced in Windows 7 and has been present in all future iterations. Its main function is to perform service functions on your Windows image. This command ensures that if there is a problem with your Windows image, it will be solved by looking for the new files on the internet and replacing them on your computer. Please note that this solution may require an active internet connection.
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Press Windows + S, scribe “symbol of the system” in the dialog, right-click on the app and select “Execute as an administrator”.
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Once on the elevated command line, run the following command:
DISM.exe / Online / Clean-image / Restore-health
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Now we will execute SFC SFC Scan on your command line. The System File Checker is a Windows utility that allows users to scan and restore the corruption present in their operating system. It is integrated with Windows Resource Protection, which also protects files, critical system registry keys and folders. At an elevated command prompt, run the following command:
sfc /scannow
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Restart your computer after running both instructions and check if you can successfully access the AMD high definition audio device.
Solution 3: add a network service
Before proceeding with configuring and updating the different sound drivers on your computer, it is advisable to verify if adding a network service to your computer solves the problem for us. You will need an administrative account to run this solution.
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Press Windows + S, scribe “symbol of the system” in the dialog, right-click on the app and select “Execute as an administrator”.
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Now run the following command one by one and wait for the above to run completely before typing the following command.
net localgroup Administradores /add networkservice net localgroup Administradores /add localservice
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After running both commands, restart your computer and see if you can properly connect and use the high definition audio device.
Solution 4: update the PCI bus driver
The peripheral component interconnect bus (bus PCI) connect CPU and expansion cards, like graphics cards, Cards of red, etc. These expansion cards connect to expansion slots on the computer's motherboard. In summary, used to connect additional hardware to your computer including the AMD GPU. If the PCI bus driver is out of date or corrupted, you may not be able to take full advantage of the GPU you are using. We can try updating the PCI bus driver and see if it works.
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Press Windows + R, type »devmgmt. msc »in the dialog box and hit Enter.
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Once in device manager, expand the category to $ 0027 System devices $ 0027, find your PCI, right-click and select »Update Driver«.
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We will update the device drivers manually. Select the second option »Search my computer for driver software«,
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Click on »Let me choose from a list of drivers available on my computer«.
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Now select the entry »PCI Bus«. Click Next to continue with the driver installation. Do not select the »PCI Bus» entry with only the first letter in capital letters if it appears on your computer.
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After updating the driver, restart your computer and see if this made any difference.
Solution 5: use the IDT audio installer
If all the above methods failed and you still cannot use the AMD high definition audio device, we can try to install IDT audio driver on your computer. It is a CODEC whose purpose is to enable the reproduction of sounds on your computer. We can try to install IDT using the installer and see if this makes any difference.
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Download the IDT Audio Installer .
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Once you have downloaded the driver, press windows + R, type »devmgmt. msc »in the dialog box and press Enter.
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Once in device manager, open the category »Sound Controllers, video and games «. Right-click on the IDT device and select »Uninstall device«. You may be asked before the uninstall begins. Make sure to check the option »Remove the driver«.
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After the uninstall process, restart your computer and run the installer you just downloaded. Make sure to run it with administrator privileges by right-clicking and selecting »Run as administrator«.
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Now right-click on the sound icon and click on »Playback devices«.
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Select the speakers / headset and press the button »Set as default» at the bottom of the screen. Save changes and exit. Now check if you get the sound correctly on your computer.
advice:
If you have tried all the solutions and still cannot access the sound, you should refer to the tips mentioned below. Most likely, there is some hardware problem rather than a software problem that we have tried to solve with the above methods.
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The audio from the digital display is the audio signal that goes through the HDMI output port. Unless you are sending an AV signal to some device like an HDTV, will not use it. This could be the reason why it says not connected.
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Make sure your graphics card works properly without any kind of defect. Try connecting the graphics card to another computer and see if you can get the audio there. Or you can connect another device to your computer and fix the problem.
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Make sure the cables you are using are correct and have no loose ends in both. Try swapping the cables and see if they make a difference.
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Make sure the graphics card is properly connected to the slot. You can try to remove the card, make sure there is no dust and plug it back in until you hear a click.
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You should also make sure that you are running the latest graphics card drivers.
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