The Logitech G933 microphone is not working

Users started reporting that their Logitech G933 microphone stopped working after a possible Windows update. This behavior was observed in most of the users who upgraded their Windows 10 via Windows update module.

Logitech G933

The Logitech G933 is one of the most popular and inexpensive headphones that doesn't compromise on quality and is inexpensive too.. It is an option for many people and when your microphone is not working, means they can't communicate when they play.

What Causes the Logitech G933 Microphone to Stop Working?

Since Windows update is the main reason, there are also several others. Some of the reasons why your Logitech G933 microphone might not work include, among other:

• Windows update: as explained above, a Windows update broke the microphone capabilities of the headphones. Setting an option easily solves this problem.

• Access problems: the microphone may not be able to transmit voice through Windows 10.

• The line is not complete: your microphone has sound levels to be transmitted to the computer. If set to a low level, Sound may not be transmitted correctly.

• Port problem: the port you are connecting the headset to may not work.

Before continuing with the solutions, you need to make sure there is no hardware problem with the headphones. If your microphone is physically broken, there's no way we can fix it here. You must take it to a technician for repair.

Solution 1: Allow access to the application

After a Windows update, not all microphones were able to transmit their sounds to applications. This was set as the default behavior for all headphones and microphones.. To remedy this, you need to navigate to windows settings and change option manually. Make sure you are logged in as an administrator before continuing.

1. Press Windows + S, type »Microphone privacy settings» in the dialog and open the Windows settings shown in the results.

Microphone privacy settings

1. Now make sure the Allow apps to access your microphone option is checked. What's more, below you will see a list of all the apps that have access to your microphone. Make sure the application you are trying to run has access enabled.

Allow apps to access your microphone – Setting

1. Save Changes and exit. Now try to start the app and see if the microphone works properly.

Solution 2: check microphone settings

If the microphone input level is not adjusted to the correct levels, Sound may not be transmitted correctly to the computer. Actually, it will be transmitted but it will give you the illusion that it is not. In this solution, we'll navigate to your mic settings and make sure your mic level is set correctly.

1. Look for the sound icon present on your taskbar. Right click on it and select Sounds.

Sounds: windows taskbar

1. Once in the sounds, select the Recording tab. The device list for the microphone appears. Right click on the microphone and select Properties. Now select the Levels tab and set the level to 100. Save changes and exit.

Adjust microphone levels to maximum

1. In case you don't see the headphones in the recording tab, navigate to the playback tab and follow the same steps for your headphones.

2. Now test the microphones properly and see if the problem has been fixed.

Solution 3: Firmware update

In exceptional cases, The firmware on your Logitech headphones may not update or work properly. In this case, we can try to connect the headphones with the computer and update the firmware to the latest version. Make sure to disconnect all other peripherals from the computer before continuing.

1. Connect the headphones to your computer via both (the wireless adapter and a USB connection) before starting the update.

Connecting the G933 headphones

1. Now slide the power switch to ON.

2. Now press Windows + S, scribe “symbol of the system” in the dialog, right click on the application and select Run as administrator.

3. Once on the command line, run the following command so we can locate the G933 firmware update utility.

cd C:N-Program Files N-Logitech Gaming Software N-FWUpdate N-G933

Firmware update locator utility – Logitech

1. Now we will run the utility using the force command.

G933Update_v25.exe /FORCE

Running the Firmware Update for Logitech G933

1. The utility will start and the firmware update will begin. Follow the instructions on the screen so that the update utility can start.

2. After upgrade, restart the computer and headphones and check if the problem is solved.

Solution 4: do a hard reset

If all three solutions don't work, you can try to restart the headset successfully. Hard reset will erase all stored settings and set the headset as new. You would need a pin and you would have to remove the plate from the left side carefully.

1. Connect the G933 headphones to USB power.

2. Now, on the microphone side, carefully remove the side plate so that the internet structure is bare and visible to you.

3. Now take a little pin and locate the hardware reset button. Hold down for a few 2 seconds.

Performing hard reset of the Logitech G933

1. Now repeat the two seconds by pressing twice. The headset will now reboot. Try connecting it to your computer again and see if the problem persists.