Windows Hello is not available on this device

Both smartphone and PC manufacturers are currently racing to create new security features for their products due to the simple fact that people are being scammed and robbed more often than ever.. The new increase is that the use of smartphones and PC allows people to use their device without much prior experience.

These people are often the target of these attacks because they have never experienced these scams before. However, people are also being robbed of their mobile phones because they are more expensive than pocket money and they often carry their phones in their hands, making things easier for thieves. Let's find out about this topic in relation to Windows security 10.

Error “Windows Hello is not available on this device” in Windows 10

Windows Hello is a new feature that made its debut in 2015 when windows was launched 10. Allows users to protect their Windows devices 10 through facial recognition, fingerprint scanning and more. It is a great way to protect your device because no one but you has access to your computer and they cannot hack your way using brutal force as they would with normal passwords..

However, users started experiencing the issue after the Creators update where they couldn't access their Windows Hello service after the update. In general, device must own device, like a fingerprint scanner, to activate this service and it is normal to expect that the message “Windows Hello is not available on this device” on devices that do not support this feature.

Unfortunately, even normally Windows Hello devices with the necessary components started experiencing this problem. Find out how to fix it by following our simple guide.

Solution 1: update your PC to the latest version available

First, you should check if your device is running the latest version of Windows 10 to start with the problem. In general, The latest update released by Microsoft fixes these problems and it is not difficult to get it working again after installing the latest version of Windows 10.

The update process is pretty straightforward on Windows 10, as updates are installed automatically by default. However, you can check for updates manually by following the steps below:

1. Use the Windows key combination + I to open Settings on your Windows PC. Alternatively, you can search “Setting” using the search bar located on the taskbar.

2. Find and open the section “Update and security” in the settings app.

3. Stay on the Windows Update tab and click the Check for updates button under the update status to check if a new version of Windows is available.

4. Yes there is one, Windows should continue the download process automatically.

Alternatively, if your update process has difficulties, Microsoft has allowed its users to download updates manually from its Update Catalog site. More information below.

1. Visit this site to find out what the latest update is. It should be located at the top of the list on the left side of the site with the current version of Windows 10 on top.

2. Also copy the KB number (Knowledge base) along with the letters “KB” (for example, KB4040724).

3. Open the Microsoft Update Catalog and find the number you just copied.

4. Click the download button on the left, choose the version of your operating system (32 O 64 bits) and download the file.

5. Run the file you just downloaded and follow the instructions on the screen to complete the update process.

6. After the update is complete, restart your computer and check if your PC is running the latest version available.

Solution 2: Run the Hardware and Devices troubleshooter

Windows has several built-in troubleshooters that can fix some of the most common problems related to your hardware.. This means that if your fingerprint scanner or webcam has some difficulties, this troubleshooter should be able to fix them.

1. Press the Windows key on the keyboard, type Troubleshooting and select it.

2. Click see all options in the upper left corner of the troubleshooting window.

3. Select Hardware and Device options from the list.

4. Click Next to run the Hardware and Devices troubleshooter.

Solution 3: update biometric fingerprint reader in Device Manager

Drivers are the cause of many problems and users need to realize how important it is to keep them up to date. New versions of Windows can conflict with outdated drivers, which causes errors like this related to Windows Hello to appear. This time you should worry about the Bio-Metric driver if the problem is related to the fingerprint scanner or some other driver if you are using some other form of security.

1. I searched “Device administrator” in the search bar located on the taskbar.

2. Locate the Biometric Devices option and expand them by clicking the arrow to the left of their name.

3. Right click on the device you are using to access Windows Hello (like a fingerprint scanner) and select the Update driver option.

4. Restart your computer and check if Windows Hello works again.

Note: If this doesn't work for you, you can right click on your biometric device and select the Uninstall device option to remove the driver completely. Next, Google the device name and download the latest drivers from the manufacturer's website.

Some people have also suggested that backing up the driver solved their problem. This option is also in the context menu that appears after right-clicking on the device.

Solution 4: Make a backup of your controller

Some people have also suggested that backing up the driver solved their problem. This option is also in the context menu that appears after right-clicking on the device. This solution is useful because this problem appeared after a certain update in most cases and reverting the changes from the driver to the one used before the problem started.

1. Open Device Manager by searching for it in the search bar.

2. Navigate to your biometric or imaging devices if the problem is with your webcam.

3. Right click on the device that is causing these problems and choose Properties.

4. Click the Revert Driver option on the Driver tab and follow the on-screen instructions to switch to the previously installed driver.

5. Restart your computer and check if Windows Hello works again.

Solution 5: Verify that biometrics is enabled on your computer

Someone may have accidentally disabled your computer's biometrics or one of the recently installed programs may have changed this without your permission.. In any case, enable it by following the instructions below and check if Windows Hello works again. Make sure to check it after you have tried all the above solutions.

1. Hold down the Windows key and press the R button on your keyboard.

2. Please enter “gpedit.msc” in the Run dialog box and click the OK button to open the Group Policy Editor.

3. In the left section of the Local Group Policy Editor, in Computer Settings, double click Administrative Templates and navigate to Windows Components >> Biometrics.

4. Select the Biometrics folder and navigate to its right section.

5. Double click on the policy option “Allow the use of biometric data”, check the box next to the “Enabled” and click Apply or OK button to modify these settings.

6. Finally, restart your computer to save these changes and check if Windows Hello works again.

Solution 6: reboot fingerprint device in BIOS setup

Changing BIOS settings is always a difficult step for occasional users who are not so used to accessing this section simply because the interface is different than what they are used to.. However, these settings are easy to change and will definitely not cause any harm as long as you don't open any unknown settings and carefully follow the instructions below.

1. Restart your computer and press the F8 button to open the BIOS. It is not necessarily the F8 key in all cases, but be sure to click on the message button that appears at the bottom of the home screen (showing your PC manufacturer's logo and name):

Press __ to run the installation

1. BIOS settings are not the same for all manufacturers, but make sure you are familiar with the controls because you cannot use the mouse in the BIOS.

2. Navigate to the security tab in BIOS and click on the fingerprint option.

3. After it opens, navigate to the last option it should say “Reset internal fingerprint data”.

4. After a popup appears saying “Reset fingerprint data?”, Choose yes.

5. Navigate to the Exit tab in BIOS and make sure to choose the Save Existing Changes option, as you will lose these changes if they exist in any other way.

6. Wait for your computer to start and see if the problem persists.