In case you find yourself immersed in a crime hurdle and lose your mobile phone, may deactivate or block your WhatsApp account. These situations can bring you to a point of despair where you don't know what to do when they occur..
Even so, you don't have to worry about your whatsapp account and what's there because you can do something about it. If you are interested in knowing, here you will find the necessary information so that you stay informed.
At the same time, understand some alternatives to avoid permanence of the information in your WhatsApp that puts you or your contacts in danger.
Procedure to temporarily deactivate or block your WhatsApp account in case of theft of your cell phone
The first thing you should do is Lock your SIM card calling your mobile operator to request this task. After that, reverifying the account on that device is no longer feasible due to, for this, you will always need to receive an SMS or phone call with a confirmation code.
Done this, you can choose for a new sim card with the mobile number that we had previously, to be able to activate WhatsApp on a new mobile. So, app can be deactivated faster and easier on stolen phone, taking into account that an account can only be activated on one device at the same time.
It is also possible to send an email where you mention the phrase “Stolen phone / lost: Deactivate my account ". With this you should find the phone number with the full international format, as established by the WhatsApp Help Center.
WhatsApp customer service can be contacted by mail, but it must be from the application. Despite this, this alternative could help the answer of other problems regarding the use of the platform from any device.
In case of having the SIM card blocked and the telephone service suspended, WhatsApp can be used with a Wi-Fi connection, so it would be useful in case of not determining communication to deactivate the account.
From the WhatsApp platform you cannot locate your stolen phone or deactivate your account from another device. In case of save a backup in a cloud storage before losing your device, you will have the possibility to restore your chat history.
To have greater security that your information is not exposed in case of theft, you can go to WhatsApp messages self-destruct. This option will make, in certain situations, this is done and you will have greater security for use the application as you prefer without having to be the victim of a robbery.
What can happen if you deactivate or block your WhatsApp account?
The first thing is that the account in question not completely removed, will only be temporarily disabled or locked under certain parameters. At the same time, all your contacts will be able to see your profile, taking into account your status and messages what have they had before.
The latter will always be protected by WhatsApp end-to-end encryption, kept her privacy as user. At the same time, All your contacts can continue to send you messages that will remain pending for a maximum time of 30 days.
If you return to your account before the 30 days, you will receive pending messages on your new mobile phone. And you will remain part of the groups and you will be able to actively participate in them.
If you decide not to open your account after this period or are unable to do so, the same will be eliminated and you can never get it back. This prevents your information from being exposed for some reason or another, having greater assurance that you are the one who tries to recover it.
