Adobe Acrobat does not open

Adobe Acrobat is a commercial variant of Acrobat Reader and includes many file hosting and enterprise content management services, in addition to the basic functions of Acrobat Reader. However, recently there have been many reports that users cannot open PDF files using the applications. The cursor updates for a while and then nothing happens.

Adobe Acrobat

In this article, we will guide you with workable solutions to completely eradicate this problem. What's more, we will provide you the reasons why this error is triggered.

What prevents Adobe Acrobat from opening?

There are several reasons why the application may have problems during startup. Some of the most common are:

• preferences: in some cases, application preferences are set incorrectly. Some settings may be incompatible with the operating system and may cause conflicts during the startup process.

• Damaged installation: It is possible that the installation of “Adobe Acrobat Reader” corrupted due to app having problems during startup process. Over time, certain files or data cached in the application may become corrupted and prevent the application from opening.

Now that you have a basic understanding of the nature of the problem, we will look for solutions. Be sure to apply them in the specific order in which they are provided to avoid conflicts.

Solution 1: Reset Acrobat Preference Settings

Acrobat preferences may have been set in such a way that they interfere with certain elements of the operating system due to which the application does not start. Therefore, in this step, we will reset all Acrobat preferences to default settings.

For windows:

1. Restart your computer to close all instances of the »Acrobat« application.

2. Open »File Explorer» and navigate to the following path for Windows 7 the later.

   C:Users[Username]NApDataRoamingAdobeAcrobat[version]

   Navigating the route

3. Abra “My PC” and navigate to the following path for Windows XP

   C:Documents and SettingsN[Username]N-Application DataN-AdobeNAcrobat[version]

4. Delete the folder “preferences” found in the folder.

5. Launch the app and check if the problem persists.

For MacOS:

1. Close Acrobat.

2. Navigate to

   Users /[Username]/Library / Preferences

3. Drag the following files to the desktop

   1. "Cookies de Acrobat WebCapture"
   2. "com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist"
   3. "Acrobat Distiller Prefs y com.adobe.Acrobat.Pro.plist"
   4. "The Acrobat folder, containing preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)"

4. Restart Acrobat and see if the problem persists.

Solution 2: reinstale Acrobat

The Acrobat installation may have been corrupted due to the application having problems during the startup process. In this step, We will completely uninstall Adobe Acrobat Reader and install it again after downloading from the official site.

For windows:

1. Descarga Adobe Acrobat Cleaner Tool here.

2. Install it by running the downloaded executable.

3. Open the »AdbeArCleaner.exe» by double clicking on it. Open the cleaning tool

4. Click »next» to verify that you want to continue. Clicking «next» to continue

5. Click on »OK» to verify the »EULA«. Verifying Eula by clicking “To accept”

6. Choose »Acrobat» and click »Next». Choose the application to remove

   • If the product to be cleaned is installed in the machine, the tool goes directly to cleaning.

   • If the product is not found, Acrobat / Reader is cleaned from the default installation location in ProgramFilesFolderAdobeAcrobat *. * Binder. The user also has the option to select and add any other additional installations.

7. If there is more than one application associated with the cleaner, choose the ones you want to remove and also select if you want to clean files shared by Acrobat and other Adobe programs.

8. Click »Clean Now» to start the cleaning process.

9. Reboot the machine after the uninstall is complete.

10. Download Adobe Acrobat from here.

11. Install the app and check if the problem persists.

For MacOS:

1. Exit Adobe Acrobat.

2. Run the Adobe Acrobat file »Uninstaller» from

    Applications>Adobe Acrobat>Acrobat Uninstaller

   Run the uninstall file

3. Follow the instructions on the screen to completely remove it from the machine.

4. Reboot the machine after the uninstall process is complete.

5. Download Adobe Acrobat from here.

6. Install it on the machine and check if the problem persists.