Adobe Media Encoder helps transcode, ingest, create proxies and produce media in any form. This is a powerful tool that often accompanies other important components of Adobe software., like Photoshop, Lightroom, After Effects, etc.
Users using these latter applications may receive an error message when using the software that “Adobe Media Encoder is not installed”. This error message would be accompanied by the link from where to download the application along with the specific error code. However, There can be two cases where you may experience this problem; one where you already have the media encoder installed and one where you don't. In this article, we will cover the problems and how to fix them.
What causes the error message “Adobe Media Encoder is not installed” when using Adobe products?
After our extensive research and experiments, we concluded that there were several reasons why this problem could be experienced from computer to computer. Here are some of them:
-
Media encoder is not installed: this is the most common case where, in fact, the media encoder is not installed on your computer. You should download and install it before you start using all the features of the Adobe software..
-
Damaged installation: this case was seen in numerous different scenarios. Facilities can potentially be damaged if they are moved from one unit to another or relocated.
-
Default location: Adobe Media Encoder must be present in the default location for all Adobe products to use it correctly.
-
Earlier version: if you have an older version of any of the apps, the error message may appear. Make sure the latest versions are installed on your computer.
Before continuing with the solution, make sure you are logged in as administrator on your computer. What's more, you must have an active and open internet connection. We assume you have the correct Adobe Creative Cloud subscription through which you use the applications.
Solution 1: instale Adobe Media Encoder
The error message you are experiencing is legitimate if you have not installed Adobe Media Encoder on your computer. Some applications have made it necessary for the encoder to be present on your computer for it to work fully. In this solution, we will navigate to the official Adobe systems website and install the app after downloading.
-
Go to the official Adobe Media Encoder website and download the executable in an accessible location.
You can also download the application directly from the Adobe Creative Cloud application. You can find the products there and install accordingly.
-
Right click on the executable and select Run as administrator. After installation, restart your computer and check if the error message has been resolved.
Solution 2: change installation location preference
Adobe applications are not designed to function properly if their installation location is changed manually by copying and pasting. Registry files and preferences might be broken after manually moving the install location. Because of this, Adobe Media Encoder will actually be installed on your computer, but because you manually change the location, it will not register correctly in the system. In this solution, we will try to remedy this and make sure the installation location is correct.
-
First, try manually moving the apps to the default directory, What is it:
C:N-Program Files N-Adobe
If after pasting the installation back into the default directory, the error persists, you need to follow the steps mentioned below.
-
Open Adobe Creative Cloud and uninstall all the applications that you have manually moved to another location.
-
After installation, reinstall applications from Creative Cloud. Make sure to correctly change the installation location preference before proceeding.
Press the gear icon present at the top right of the application and select Preferences. Once in the preferences, check the installation location and select the default directory again. Make sure the directory is correct before continuing.
-
Restart the computer after reinstalling / move and check if the problem is solved.
Solution 3: correct program directory using cmd
As we comment, the case where Adobe software (como After Effects) and Adobe Media Encoder are not installed in the same directory; There is another solution for this case where we manually change the directory and correct the wrong configuration. You can follow this solution if your After Effects (for example) is in drive C while Media Encoder is in another.
-
First, verify that the version of the components of both modules is consistent with each other.
-
Now press Windows + S, scribe “symbol of the system” in the dialog, right click on the application and select Run as administrator.
-
Once on the elevated command line, run the following command:
<"The drive letter of your system": & quot; Program Files" "Adobe Media Encoder CC (version)" & quot; The drive letter of your custom location" "Adobe Media Encoder CC (version)
As an example:
mklink /J "C:N-Program Files N-Adobe N Adobe Media Encoder 2018" "F:N-AdobeN-Adobe Adobe Media Encoder CC 2018"
-
After running the command, will confirm. Restart your computer and try running Adobe software again. Check if the problem is resolved.
Solution 4: uninstall Adobe CC products
If all the above methods don't work (regardless of whether you had Adobe Media Encoder installed or not), the only logical explanation is that your CC products are corrupt or have a wrong structure. In this solution, we will completely remove Adobe CC products from your computer and then try to reinstall them again. Make sure you have your Adobe Creative Cloud credentials handy and some time for the download to complete.
-
Navigate to the official Adobe CC Cleaner Tool website.
-
Now select the correct version of the operating system. In this case, Windows.
-
After selecting the operating system, follow the steps. Press Windows + R, scribe “appwiz.cpl” in the dialog box and press Enter. Search for Adobe CC and, after right-clicking, select Uninstall.
Now go to the sixth step and download the executable in an accessible location.
-
Once the download is complete, right-click on the application and select Run as administrator.
-
After a while, a command prompt will appear with a list of options. Select the option according to your situation and press Enter.
-
Now the cleaner will proceed to uninstall and remove the programs from your computer. Restart your computer and install Creative Cloud again. Then install the apps, including Media Encoder, and check if the problem has been resolved.
