This particular PlayStation bug is directly related to errors in their network's DNS settings and some users had a hard time solving the issue that prevented them from accessing PlayStation online features. 4.
There are quite a few solutions available for this problem, but first make sure there is no problem with your internet connection. If the other devices connected to the same network have no problem connecting to the Internet, then the problem should probably be solved by following some of the solutions given below.
Solution 1: change DNS address to Google DNS
There are several free DNS addresses that you can use without restrictions, and there are quite a few different situations where changing your DNS address from automatic to Google's free DNS can solve the problem right away and save you time and possibly money.
Follow the instructions below to change the default DNS address of your PlayStation 4:
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From the PS4 start menu, scroll right and navigate to Settings >> Red >> Set up internet connection >> Select Wi-Fi or LAN cable (cabling).
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If you are using Wi-Fi: Personalize> Select network> Enter password (is automatically saved if you are already using this network)> IP address configuration (automatic)> DHCP host name (Do not use)> DNS configuration (Manual).
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If you are using LAN (With cable): Personalized> IP address configuration (automatic)> DHCP host name (Do not use)> DNS configuration (Manual).
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From there, enter the primary DNS as “8.8.8.8”. and the secondary as “8.8.8.8.”.
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Go to next >> MTU Settings (automatic) >> proxy server (do not use) >> Internet connection test.
Solution 2: restart your PlayStation 4
As naive as this particular solution may seem, actually worked for many users, as restarting the PS4 resets some of its basic settings and updates the connection you have between the PS4 and the router or modem, according to the type. connection you are using. Follow the steps below to completely reset the PS4:
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Completely turn off the PlayStation 4.
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Once the console is completely off, unplug the power cord from the back of the console.
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Unplug everything you may have connected to the console, like modem, the router, Controllers, power supply, etc.
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Leave the console unplugged for at least a couple of minutes before reconnecting everything. Make sure you connect everything correctly to ensure no damage occurs.
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Reconnect the power cord to the PS4 and turn it on as you normally would.
Solution 3: visit the online support troubleshooter
There is a Fix tool & Connect online, available by Sony, which can help you if you have connectivity issues with your PS4. The site is available online and you should visit it and follow the instructions on the site to make sure the error is resolved. This solution was highly praised among users and almost everyone who had problems with this problem solved it by implementing this solution..
You can navigate to this site by clicking this link.
