Razer Synapse is Razer product companion software that enables users to customize their Razer products by changing lighting, adding macros, changing functions, etc. Synapse is also considered the software “reference” to verify the authenticity of your Razer product.
Razer Synapse keyboard profiles
Problems related to disconnecting Razer devices using Synapse are very common and not rare at all. These issues have been around since the software was released and they all reappear from time to time when Windows or Synapse is updated or a new feature is added..
Despite this, before continuing with the answer, you need to make sure you have a genuine Razer product that you are trying to connect. If you have a copy or an equivalent, you won't be able to connect it to Synapse no matter what.
What causes the Razer Synapse not to detect devices?
Getting each peripheral recognized on your computer regardless of the operating system and version of Synapse is not an easy task.. This is why the reasons why your device may not be recognized are very diverse.:
-
You are running an older version of Windows 7. As reported by various users, Windows 7 for home and education does not support Synapse correctly. All later versions of Windows are supported.
-
The USB drivers from which the mouse is connected are outdated or contain some discrepancies.
-
Synapse software has an error status. This happens more frequently and a simple reinstallation fixes the problem.
-
You may be installing older drivers for your Razer products from the CD rather than the latest ones available.
-
Sometimes, new but unstable drivers can prevent device detection and can also trigger high CPU usage by Razer Synapse …
-
Make sure your Windows is updated to the latest version as some versions of Windows are known to cause problems when the application does not correctly detect devices or when it does not open.
Before going into details about how to fix this problem, make sure you have administrator privileges and an active internet connection on your computer.
Basic troubleshooting tips:
Before getting into specific solutions, you should try the basic troubleshooting tips and see if any of the cases apply to you. This could help us to clear a hardware obstacle without making much effort.
-
Try connecting the peripherals to another USB port. There are several cases where the type of USB port makes a difference, as an example, USB 2.0 and USB 3.0.
-
Try connecting your devices to another computer with Razer Synapse installed. If they are detected there, it means there may be something wrong with your computer and you can go ahead to fix specific software problems. If not detected, it can be a warning sign of physical problems with the device.
Solution 1: reinstale Synapse
One of the main reasons why your Razer device cannot connect to Synapse is because Synapse has outdated modules installed or some of them are damaged or missing.. This can happen all the time and a simple reinstall fixes the error. Make sure you have your account credentials handy as you will be prompted to re-enter them.
-
Press Windows + R, type »appwiz.cpl» in the dialog box and press Enter.
-
Once in the application manager, look for the Razer Synapse entry, right click and select Uninstall. At the same time, uninstall Razer Core and all other applets. At the same time, you can do the same using the settings shown below.
Desinstalar Razer Synapse
-
Now press Windows + E and navigate to the following routes one by one and delete all content on them. You can cut and paste them in another location in case you need to reuse them.
C:N- Program files (x86)N-Razer Ç:ProgramDataN-Razor Directories
Download the latest version of Synapse
-
Now navigate to the official Razer web portal and download the latest version of Synapse released. After install it, restart your computer. When the computer restarts, connect your Razer peripherals.
-
When the computer opens successfully, connect them again and start Synapse. Check if all your devices are easily recognized.
Solution 2: reinstall drivers
If reinstalling the software doesn't work for you, we can try to reinstall all the drivers to the latest version. First, we will not only uninstall the Razer drivers, but all HID compliant input devices. This was the key for most users to solve their problems. Later we will try to update them automatically. If automatic updates are not available, we can make sure the latest version is installed by browsing the manufacturer's web portal.
-
Before uninstalling devices, be sure to follow the Solution 1 and uninstall Synapse before continuing.
-
Press Windows + R, type »devmgmt. msc »in the dialog box and hit Enter.
-
Once in device manager, expand the Keyboard and Mice and Other Pointing Devices section. Right-click on each entry and select Uninstall Device. Make sure to check the box »Remove device drivers» when uninstalling the device.
Uninstalling the mouse and keyboard drivers
-
Now restart your computer completely and start Synapse. See if your peripherals are recognized and if your latest drivers install automatically. If you have the latest version of Synapse and an internet connection, the software should automatically install the latest drivers.
If you can't get Synapse to detect your devices, you can try to install all drivers manually from your motherboard web portal / maker. Sometimes, the same USB ports are not updated or have corrupted drivers.
-
Navigate to Device Manager as we did before and open the Universal Serial Bus Controllers category.
-
Right-click on each entry and select Update Driver.
USB driver update – Device administrator
-
Select the first option Search automatically for updated driver software. Now Windows will connect to Windows update and automatically install the latest drivers. Restart your computer and see if the problem has been resolved.
Updating drivers with Windows Update
-
You can also navigate to the official website of the manufacturer and download the latest drivers available. Unzip all packages and install them one by one. Don't forget to restart your computer before checking if Synapse has been repaired.
