Unfortunately, IMS service stopped on Android

Samsung creates its own user interface on Android and provides its own basic design applications such as messaging, browser, setting, etc. The IPM ultimedia S ubSystem is an architectural framework for the delivery of multimedia services to consumers.. Recently, there have been many reports of users experiencing the message “IMS service has stopped” on their screens, sometimes random and, sometimes, when trying to call or text someone.

The IMS service has stopped the error message.

What causes the error message “IMS service has stopped”?

After receiving numerous reports from various users, We decided to investigate the matter and came up with a set of solutions that were tested to fix the problem with the majority of users. At the same time, We investigated the reasons why this can be activated and they are listed below:

• Hidden: all applications store caches to reduce load times. The cache reduces the loading time of a certain application by saving temporary files on the partition. Despite this, over time, this cache can get corrupted. This corrupted cache can cause problems with certain Android apps, especially the messaging app, and prevent it from working properly. When the application does not work correctly it shows the error “IMS service has stopped”.

• Default messaging app: depending on the region you live in and the network provider you use, there are certain configuration files that network providers apply before providing messaging services, calls and internet. These settings can interfere with certain items in the default applications and prevent them from working properly..

• Obsolete applications: in some cases, outdated apps may not work properly with the updated version of Android. It is also possible that there is some error in the applications and the developers have fixed it in the updates and have not fixed it in the obsolete application.

• Outdated Android software: It is possible that the Android software or the manufacturer interface above the operating system has experienced some error that has been fixed in an update, so, if you have not updated your Android to the latest version, you may experience this error.

• Third-party messaging apps: sometimes, third-party apps can overtake the default messaging app and cause messaging service issues. If the default messaging service is blocked or disabled, this message is displayed.

Now that you have a basic understanding of the nature of the problem, we will look for solutions. To avoid any conflict, it is recommended that you follow the steps precisely and in the specific order in which they are provided.

Solution 1: check for software updates

It is possible that the Android software or the manufacturer's user interface on top of the operating system experienced a bug that was fixed in an update. Therefore, In this step we are going to check if there is any software update on the mobile. For that:

1. Unlock the phone and open the settings.

2. Scroll down and press »About phone«.

3. Click on the »Software updates» option and select the »Check for updates« option..

4. If there is a new software update available, click on the »Download now» option that appears once the verification procedure is finished.

5. Once the phone finishes downloading the update, will ask you to confirm the installation of the update, select »Yes» and the phone will restart.

6. The update will install and the phone will start up in normal mode again, check if the problem persists. The software update verification procedure.

Solution 2: check for app updates

Sometimes, if certain apps are out of date, can cause conflicts with the operating system and, sometimes, even with other applications. So, in this step, We will search the Google Play Store search engine for new application updates. For this:

1. Unlock your phone and open the Google Play Store app.

2. Click on the menu button in the upper left corner and select the option »My apps and games«. Clicking on the menu button within the Google Play Store

3. Touch the tab »Updates» and select the icon »Update«.

4. Click on the »Update all» option and wait for the applications to update and install.

5. Check if the problem persists.

Solution 3: change message settings

The network bearer configuration settings may be interfering with certain items of the messaging application and preventing it from working properly.. So, in this step, we will disable the operator's network settings within the messaging application. For this:

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For AT&T:

1. Open above the default messaging app.

2. Click on the menu button in the upper right corner and select »Settings«. Clicking on the menu button in the upper right corner

3. Now click on »AT&T Messages Backup & Sync »and select the option» Disable the Sync «.

4. Restart the mobile and check if the problem persists.

   Note: After restarting the mobile, make sure it has not been activated again automatically. Yes it was, just disable it again and skip the reboot procedure.

For rich communications:

1. Open the default messaging app and click the menu button in the upper right corner. Clicking on the menu button in the upper right corner

2. Select »Settings» from the list and click »Select chat settings«.

3. Click on »Rich Communications Settings» and uncheck »Rich» from the list.

4. Restart the mobile phone and check if the problem persists.

Solution 4: start in safe mode

Safe mode disables almost all other applications installed on the phone, except the default. This can prevent other apps from interfering with the default messaging app and help identify the problem.. Therefore, in this step, we will launch the device in safe mode. For this:

1. Press the power button and select the option »Shut down«.

2. After the device shuts down completely, turn it on by pressing and holding the power button for 2 seconds.

3. When the Samsung animation logo appears, press and hold the button »Volume down«. Animated Samsung logo while device starts up

4. The word »Safe Mode» should appear in the lower left corner of the screen if the procedure was successful.

5. Check if the problem persists, if it is resolved, try removing a third-party app and then check if the message still appears.

6. You can continue this procedure until removing a certain application fixes the problem.

Solution 5: clear cache

Over time, cache can get corrupted. This corrupted cache can cause problems with certain Android apps, especially the default messaging app. So, in this step we will clean the partition cache completely. For that:

1. Press and hold the power button and select »Shutdown«.

2. Press and hold the button »Home» and »Volume up» simultaneously and, then, also press and hold the button »Power».

3. When the Samsung logo screen appears, only release the button »Power«.

4. When the Android logo screen shows »System Installation Update» for a couple of minutes before displaying the Android Recovery Options.

5. Press the »Volume Down» key until »Delete Cache Partition» is highlighted.. Navigating to option “Wipe cache partition”

6. Press the »Power» button and wait for the device to clear the cache partition.

7. When the procedure is complete, navigate through the list via the »Volume Down» button until »Reboot System Now» is highlighted.

8. Press the »Power» key to choose the option and restart the device.

9. After the device reboots, check if the problem persists.

   Note: You should be very careful with this procedure because even a small mistake during it can cause the phone software to crash permanently..

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