Unknown network error on Instagram

»An unknown network error has occurred” is a message that appears when trying to access Instagram. This message usually indicates a problem with the Internet settings of the mobile you are using. Please note that this may also be due to corrupted app preferences.

An unknown network error has occurred

What causes the error “An unknown network error has occurred” and Instagram?

We find that the underlying causes are:

• Hidden: In some cases, Launch settings that the app has cached to avoid long load times and improve the overall experience might have been corrupted, so the application faces problems when starting the session.

• Corrupt data: It is also possible that the application data has been corrupted due to triggering the error. The login data stored by the application, if they are damaged, may prevent the app from being able to log into your account.

• Application preferences: sometimes, the application preferences settings may be corrupted, so the error can be triggered.

• Corrupt files: in some cases, the application files may have been corrupted due to triggering the error. All application files must be intact for it to work properly.

• APN number: the mobile may have selected the wrong APN settings, so the Internet can be vulnerable or insecure, so the error is being activated. You will need a strong internet signal, reliable and fast to access your account.

Solution 1: clear cache

Clearing the cache can remove corrupt startup settings and could fix the problem with the app. Please note that this will not erase any of your important Instagram related files or login details. To clear the cache:

1. Drag the notification panel and tap the icon “Setting”. Dragging the notification panel and pressing the option “Setting”

2. Click on the option “Applications” and select “Applications”. Clicking on the "Applications" option

3. Scroll down and select “Instagram” of the list.

4. Click on the option “Storage” and select the button “Clear cache”. Clicking on the "Clear cache" button

5. Launch the app and check if the problem persists.

Solution 2: Delete data

If the login data and other stored data related to Instagram have been corrupted, could prevent the app from being able to login. Therefore, in this step, we will clean this stored data. Please note that this will not erase any images / video, but it will erase any login information that may have been saved on the device.

1. Drag the notification panel and tap the icon “Setting”. Dragging the notification panel and pressing the option “Setting”

2. Select option “Applications” and click “Applications”. Pressing the «Applications» option

3. Scroll down and click “Pokemon Go” of the list.

4. Select option “Storage” and tap the button “Delete data”. Select the option Clear data

5. Launch the game and check if the problem persists.

Solution 3: reset app preferences

If the application preferences were set incorrectly, this error could be triggered. Therefore, in this step, we will reset them to defaults. For that:

1. Drag the notification panel and tap the icon “Setting”. Dragging the notification panel and pressing the option “Setting”

2. Select option “Applications” and click “Applications”. Pressing the «Applications» option

3. Click on the “Three points” in the upper right corner and select “Reset app preferences”. Selecting the option «Reset application preferences»

4. Restart the mobile and start the Instagram application.

5. Try logging in and see if the problem persists.

Solution 4: restart APN

Sometimes, APN settings can prevent Instagram from connecting. Therefore, in this step, we will reset the APN to the default value. For that:

1. Drag the notification panel and tap the icon “Setting”. Dragging the notification panel and pressing the option “Setting”

2. Select option “Wireless connections and networks” and click “Mobile Network”.

3. Click on the option “Access point names (APN)” and tap on the “Three points” in the upper right corner. Clicking “Access point names”

4. Select option “Reset to defaults” and restart your mobile.

5. Try to go to Instagram and check if the problem persists.

Solution 5: reinstall the app

If the situation persists, reinstalling the app can always be a good idea. Therefore, in this step, We will uninstall Instagram first and then reinstall it after downloading from Play Store.

1. Long press the icon “Instagram” and select the button “Uninstall this app”. Uninstall the app

2. Wait for the application to uninstall.

3. Click on the icon “Google Play Store” and select the box “Look for”.

4. Write “Instagram” and press “Enter”. Selecting “Instagram” in search results.

5. Click on the first option and select the button “Install”.

6. Wait for the app to install and see if the problem persists.