dxgkrnl.sys is the Microsoft DirectX graphics kernel file. Works with your graphics card drivers and, as such, must not be modified in any way.
Get a BSOD with this message, SYSTEM_SERVICE_EXCEPTION (dxgkrnl.sys) indicates that the graphics card and its drivers have failed in some way. Despite this, it's a software hurdle and easy to fix. Vulnerable users include, among others, people using multiple GPUs in SLI, as well as people using Nvidia Surround to work on multiple monitors. It usually appears with Windows users 10, but users of previous versions of Windows are not excluded.
There are a few things you can do to fix this problem, and they're all pretty easy to follow. You may want to read them all, since they refer to different user groups, so you need to see which one fits first and apply the proper method.
Method 1: deshabilitar SLI
Even though this is more of a solution than a method, if you have the version 353.62 from Nvidia and uses more than one graphics card, is the only solution so far. Disabling SLI will give you a performance hit when working with graphics intensive applications or games, but it is the only solution for this version of Nvidia drivers.
To disable SLI, you will have to open the Nvidia Control Panel by right-clicking on your desktop and selecting it from the drop-down menu. On the left, you will see a navigation panel. Expand the 3D Settings option and choose Determine SLI and PhysX settings. Within this menu, in SLI Settings, you must select Disable SLI. Close the Nvidia Control Panel by clicking Apply and then OK.
This method is for users who for some reason cannot or do not want to update to the new drivers for their GPUs.. This particular one is known to cause a BSOD, especially with Windows 10. You can use the BSOD avoidance method until you find a more permanent solution, as a newer controller.
Method 2: deshabilitar Nvidia Surround
Surround is Nvidia's technology for people who want to run more than one screen at the same time and offers immersive gaming options that can truly enhance their experience.. Despite this, it is known to cause problems with Windows 10, and disabling it can prevent those dreaded BSODs from appearing.
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To disable it, right click on your desktop and open the Nvidia Control Panel. Again, in the navigation panel on your left, expand 3D Settings and click Configure Surround, PhysX. In Surround Sound Settings, you must uncheck Expand screens with surround sound. Now you can close the Nvidia control panel by clicking Apply and then OK.
Method 3: uninstall the Nvidia drivers and let Windows install its own
Given the, after all, it is a handlers obstacle, Another feasible solution is to uninstall the drivers you have installed and let Windows install its own. Windows will find compatible drivers that shouldn't cause any problems on your computer, and you can use them without worrying that is why later. The steps to do this are pretty straightforward..
Open the Start menu and search for Device Manager. Open the result and you will see a list of the devices connected to your computer. Expand Display Drivers and inside you will find the drivers for your graphics card. Right click and choose Uninstall. Let the uninstall wizard do its thing, follow the steps and reboot your system. When restarting, you can use Windows Update to download the latest drivers. Type Windows Update in the Start menu and open the result. Click Check for Updates and Windows should see that there are no drivers installed at this time for your graphics card, which will make you search the internet for the correct ones. Let me download and install them and reboot your system again.
If Windows has installed the drivers for the graphics card, the system should work as before the errors occurred. This is a method that works for a number of GPU driver issues and has been shown to work for this one as well..
Both Nvidia and Microsoft are aware of the dxgkrnl.sys error. Despite this, if you prefer to avoid waiting for them to fix it, you can follow the mentioned steps and repair your device yourself, so that you can keep using it without fear of a blue screen of death.
Method 4: scan the DMP files
If the above methods do not solve the problem, click (here) to see the WinDBG guide so that you can analyze the BSOD download files yourself.
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