Several Windows users have reported that they cannot open certain video files (either with the default player app or with Windows Movie Maker). The error that appears is 0xc00d36e5 Error. It turns out that the problem is not specific to a certain version of Windows, since it is also in Windows 7, Windows 8.1 and Windows 10. In most reported cases, the problem is encountered with .MOV files trying to play. from a connected external drive.

What is causing the error 0xc00d36e5?
We investigated this particular matter by examining various user reports and commonly used repair strategies to fix this particular error message.. It turns out that several different culprits could be responsible for this error message. Here is a list of possible scenarios that could trigger this error message when opening video files:
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Windows Media Player does not support the file type: if the problem occurs when trying to open certain files with Windows Media Player, you may see the error code because the file type is not supported by the media player software. In this circumstance, you can avoid the error entirely by using a third party video player program.
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Hardware problem: a faulty USB cable or a dusty USB stick may also be responsible for this particular error code if this issue is only encountered when opening externally hosted files (on SD cards, External hard drives, etc.) In this circumstance, you should be able to fix the problem by replacing the broken hardware component.
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System file corruption: according to various user reports, this problem can also be caused by some corrupted Windows dependencies that are used while playing a video. In this circumstance, you should be able to fix the problem by solving the corrupted instances with utilities like SFC or DISM.
Method 1: open the file with a third party peer
Before trying any other repair strategy, Please note that Windows Media Player has a very limited list of supported formats. If the video file you are trying to open is not .MOV and you are using Windows Media Player, the problem is because Windows Media Player is not compatible with the type of file you are trying to play.
Here is a list of files compatible with Windows Media Player:
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Windows Media Formats (.asf, .wma, .wmv, .wm)
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Windows Media Metafiles (.asx, .wax, .wvx, .wmx, wpl)
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Microsoft Digital Video Recording (.dvr-ms)
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Windows Media Download Package (.wmd)
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Audiovisual compilation (.avi)
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Moving Image Expert Group (.mpg, .mpeg, .m1v, .mp2, .mp3, .mpa, .mpe, .m3u)
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Musical instrument digital interface (.mid, .midi, .rmi)
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Audio interchange file format (.aif, .aifc, .aiff)
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Sun Microsystems y NeXT (.at, .snd)
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Audio for Windows (.wav)
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CD audio track (.cda)
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Indeo video technology (.ivf)
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Windows Media Player Skins (.wmz, .wms)
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QuickTime movie file (.mov)
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MP4 audio file (.m4a)
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MP4 video file (.mp4, .m4v, .mp4v, .3g2, .3gp2, .3gp, .3no problem)
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Windows Audio File (.aac, .adt, .adts)
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MPEG-2 TS video file (.m2ts)
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Códec de audio Loss of Freedom (.flac)
If the type of file you are trying to open with Windows Media Player cannot be found at this link, consider using a third party video player like. If you want something totally free (Open Source), you can use VCL: it has no cost, very reliable and supports almost any type of video file you try to open. You can download the VCL player from this link (here).

If this method is not applicable and the type of file you are trying to open is supported, proceed to the next method below.
Method 2: check a hardware obstacle
Turns out that, judging by various user reports, this particular issue can additionally occur due to hardware malfunction. A faulty USB connection cable or faulty USB stick can also be responsible for the 0xc00d36e5 error..
A couple of affected users reported that the issue was resolved after changing the connection method. Then, if you have the problem while connecting to an external device, try changing the connectivity cable (or USB memory) and see if you still run into the same problem.
If you keep getting the same error message, go to next method.
Method 3: repair system file corruption
If none of the above methods have helped you solve the problem, the problem is likely due to some kind of system file corruption. Error 0xc00d36e5 can be due to logical errors or some kind of advanced corruption within some dependencies used during video playback.
In this circumstance, you should be able to fix the problem by running two utilities capable of fixing system file corruption: DISM (Deployment Image Management and Service) o SFC (System file checker).
For best results, We suggest that you run both built-in tools in the order they are presented to ensure that any repairable damage to the system file is repaired. Here's a quick guide to performing SFC and DISM scans from elevated commands:
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Open a Run dialog box by pressing the Windows key + R. Later, scribe “cmd” in the text box and press Ctrl + Schiff + Enter to open an elevated CMD indicator. When requested by the UAC (user account indicator), click Yes to grant administrator access to the CMD window.
Run command prompt as administrator
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Once you're inside the elevated command prompt, type the following command and hit Enter to run an SFC scan:
sfc /scannow
Note: Do not close the CMD window under any circumstances after starting the analysis, as you run the risk of producing more cases of system file corruption. Please wait patiently for the procedure to complete.
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Once the procedure is complete, type the following command and hit Enter to start a DISM scan:
DISM /Online /Cleanup-Image /RestoreHealth
Note: DISM relies on Windows Update to download healthy copies to replace damaged instances. So make sure you are connected to a reliable internet connection..
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When the procedure is complete, restart the computer and see if the problem is resolved after the next boot completes.
Run command prompt as administrator



